We started Flindel with the vision of transforming the returns industry and making returns an enjoyable experience for all.
Today, returns are a headache for both retailers and shoppers alike. Retailers have never been able to make free returns viable without sacrificing the experience of their shoppers. In the world of online retail, the shopper is forced to endure the notorious headache of return postage. Their return isn’t received and processed for weeks, with their refund not dispersed until much later. This leaves a bitter taste in their mouth about the retailer. Retailers cannot afford to shrink their turnaround time and end up losing the customers that they worked so hard to acquire.
With Flindel, retailers will be able to change their narrative and move towards profiting off of every return. As we are optimizing the customer’s experience, we are propelling the retailer’s success. We believe in a future where returning any item will be as convenient as ordering a pizza from your phone - a simple process, sans life disruption. In a world of automated returns, retailers are at optimal growth and the shopper is finally at peace.
The opportunity ahead of us is large and we are excited to be working with a team of talented people fueling our mission towards automating commerce returns.
Senior Vice President, Global Rides & Platform | Uber